Cancellation of Classroom Based Courses

  • Substitutions of attendee may be made at any time.
  • Cancellation and/or reschedule requests must be received by email. You are responsible for ensuring that we receive your written request. Glass will reply in writing.
  • Attendees must cancel more than 20 business days prior to the course date to receive a full refund.
  • Cancellation requests received 5 to 20 business days prior to the course date will receive a 50% refund.
  • Cancellations made 4 business days or less prior to the course date, or failure to appear for the course, will result in forfeiture of the course fee.
  • Glass reserves the right to cancel or reschedule courses at any time. If Glass cancels or reschedules the course due to weather or unforeseen circumstances beyond the control of Glass, you are entitled to a full refund, but Glass is not responsible for travel arrangements, travel fees, or any expenses incurred by you as a result of such cancellation. If Glass cancels a course in which you are enrolled, you will be contacted at the email address you provided when registering, so please be sure to provide a valid email address.

Cancellation of Onsite Courses

  • Cancellation and/or Reschedule requests must be received by email or fax. You are responsible for ensuring that we receive the written request. Glasswill reply with a written acknowledgement.
  • Rescheduling an onsite course is permitted with 20 business days advance notice.
  • Once the deposit is paid, if you reschedule with less than 20 business days advance notice, a £500 reschedule fee will be charged. The rescheduled onsite course must take place within 12 months of the originally scheduled onsite course. If the onsite course does not take place within 12 months of the original onsite date, all deposits, fees and remaining balance will be forfeited. Due to the fact that Datawatch reserves the dates you schedule for your personal use thereby preventing us from scheduling classes for other customers on those date(s), rescheduling is allowed on a one time basis only, with no further rescheduling permitted.
  • If you cancel onsite training at any time, your deposit will not be reimbursed. If there are non-refundable expenses incurred by Glass on your behalf and they account for more than the deposit, you are obligated to pay the additional cost. Any remaining balance of the training fees will be refunded to you.
  • Glass reserves the right to cancel a course at any time. If Glass cancels the onsite course due to weather or unforeseen circumstances beyond the control of Glass, you are entitled to a full refund of the course fee, or your course fee can be credited toward a future onsite course, which would be rescheduled at your convenience, based upon availability. Glass is not responsible for travel fees, or any expenses incurred by you as a result of such cancellation.

Cancellation of Online/Web-Based Courses

  • Substitution of attendee may be made at any time.
  • Cancellation and/or Reschedule requests must be received by email. You are responsible for ensuring that Glass received your written request. Glass will reply with written acknowledgement.
  • If you cancel more than 10 business days prior to the first day of training, your training fee will be fully refunded.
  • If you cancel 3 to 10 business days prior to the first day of training, 50% of the course fee will be refunded.
  • Cancellations made 2 business days or less prior to the course date, or failure to appear for the course, will result in forfeiture of the course fee.
  • Requests to reschedule are accepted with a minimum of 2 business days notice. The rescheduled course must take place within 12 months. If the web-based course has not taken place within 12 months of the original start date, Glass will consider the class cancelled by you, and all deposits, fees and remaining balance will be forfeited. 
  • Courses start at the designated time. If you are unable to join the course due to technical problems or other issues the course will continue without you. You may join the course later when you have resolved the issue but the missed material will not be revisited.
  • Glass reserves the right to cancel training at any time. If Glass cancels the training due to unforeseen circumstances beyond the control of Glass , you are entitled to a full refund of the course fee, or your course fee can be credited toward a future training which would be scheduled at your convenience based upon availability. Glass reserves the right to reschedule training at any time. If Glass reschedules training due to unforeseen circumstances beyond the control of Glass  will work with you to reschedule training at a suitable time. Glass is not responsible for travel arrangements, travel fees, or any expenses incurred by you as a result of such cancellation or reschedule.

For more information regarding our policies please contact training@glass.lu.